In 2017, the Adecco group, a market leader in temporary employment and HR services to companies, launched their job-specific chatbot called “Aloha”. The aim of the chatbot was to develop a tool allowing users to learn about the job offers proposed by the group and to answer questions related to their job searches.
This virtual assistant accompanies job seekers 24/7 to consolidate the offer already proposed by the branch network and the group’s website.
Initially available via the Messenger platform or on the Adecco.fr website, Aloha is now accessible via the Google Assistant and Google Home, the intelligent personal assistant developed by the American company.
Aloha, virtual job search assistant
Adecco decided to launch this tool to simplify access to its services and to 20,000 job offers on permanent, fixed-term or temporary contracts. Candidates who wish to consult the offers more quickly need only type the keywords of the search to access all the offers and possibly submit their applications on the Adecco.fr website. If candidates save their searches, the chatbot can also send them similar offers later.
A promising first job chatbot
As of today, Adecco receive 2 million hits per month and this ease of use should help users to search for jobs more easily and precisely, particularly since the chatbot is available on computers, tablets and smartphones.
Adecco designed the project to be total transparent since the group does use the data collected from end users and the quality of service after each session is recorded to help ensure maximum performance. The chatbot does not mean the end of individual interviews as candidates can also converse with a community manager if Aloha does not meet their expectations.
Created in collaboration with the startup Kick My Bot, the tool was initially accessible via the Adecco Facebook page or via Messenger before opening to Google services. This initially limited availability of the chatbot did not hinder its development as Aloha, the world’s first job chatbot, already has 120,000 users according to Adecco.
Now accessible via Google Home
Aloha is now available through Google Home, marking another first for the industry and is designed to answer many different types of queries. To access the virtual assistant, users simply have to access Google Home and say “Ok Google I want to talk to Adecco France” .
The Chatbot can also display the available job offers corresponding to the criteria of each end user. Aloha is available everywhere in France and has already won the Chatbot of the Year award by the Social Media Grand Prix issued by NetMedia.